Performance degradation affecting Malawi TNM services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 19, 2025 - 09:06 UTC

Monitoring

A fix has been deployed by Malawi TNM. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 19, 2025 - 07:22 UTC

Update

We are still experiencing an outage in our Malawi TNM deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Dec 19, 2025 - 06:30 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Malawi TNM deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 19, 2025 - 00:31 UTC

Investigating

We are experiencing an outage of the Malawi TNM services. We are investigating the issue.
Posted Dec 18, 2025 - 09:47 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).