Performance degradation affecting OpenAPI MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 11, 2026 - 23:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 11, 2026 - 22:54 UTC

Investigating

We are experiencing degraded performance in the OpenAPI MTN services. We are investigating the issue.
Posted Apr 11, 2026 - 22:08 UTC
This incident affected: CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Rwanda MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout), and Benin MMO services (MTN :: Web Deposit, MTN :: Payout, MTN :: Betting :: Web Deposit, MTN :: Betting :: Payout).
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