Performance degradation affecting MTN OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 26, 2026 - 18:58 UTC

Monitoring

We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
Posted Sep 26, 2026 - 16:01 UTC

Identified

We have identified instability in MTN services in the following market(s): Benin, Cameroon, DRC, CIV, Ghana, Liberia, Nigeria, Uganda, and Zambia. We have escalated this to the MMO for resolution.
Posted Sep 26, 2026 - 15:43 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout), Liberia MMO services (Liberia MTN :: Web Deposit, Liberia MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), and Benin MMO services (MTN :: Web Deposit, MTN :: Payout, MTN :: Betting :: Web Deposit, MTN :: Betting :: Payout).