Performance degradation affecting Malawi Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 21, 2025 - 07:19 UTC

Monitoring

A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 21, 2025 - 06:38 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Malawi Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jun 20, 2025 - 21:41 UTC

Investigating

We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.
Posted Jun 20, 2025 - 04:42 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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