Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Apr 30, 2026 - 22:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2026 - 20:06 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Posted Apr 30, 2026 - 18:06 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).