Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Sep 16, 2026 - 06:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 16, 2026 - 05:30 UTC

Investigating

This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 15, 2026 - 15:03 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 15, 2026 - 07:46 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 15, 2026 - 04:23 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 14, 2026 - 12:05 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 14, 2026 - 03:33 UTC

Investigating

We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
Posted Sep 13, 2026 - 09:43 UTC
This incident affected: Uganda MMO services (Airtel :: USSD Deposit).