Performance degradation affecting Malawi TNM services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Dec 20, 2025 - 09:46 UTC

Monitoring

A fix has been deployed by Malawi TNM. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 20, 2025 - 09:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 20, 2025 - 02:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 20, 2025 - 02:30 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Malawi TNM deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Dec 19, 2025 - 21:03 UTC

Investigating

We are experiencing an outage of the Malawi TNM services. We are investigating the issue.
Posted Dec 19, 2025 - 11:22 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).
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