Performance degradation affecting Zambia Zamtel + NFS services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 19, 2025 - 02:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2025 - 21:55 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel + NFS services. We are investigating the issue.
Posted Sep 18, 2025 - 17:52 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).