Performance degradation affecting CIV Orange services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jan 30, 2026 - 12:23 UTC

Update

This is an update that we are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jan 29, 2026 - 19:45 UTC

Update

We are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jan 29, 2026 - 10:29 UTC

Identified

We are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jan 28, 2026 - 20:33 UTC

Investigating

We are experiencing an outage of the CIV Orange services. We are investigating the issue.
Posted Jan 28, 2026 - 17:48 UTC
This incident affected: CIV MMO services (Orange :: Payout).