Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 07, 2026 - 20:56 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 07, 2026 - 20:28 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted Jan 07, 2026 - 18:22 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).