Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 01, 2025 - 23:48 UTC

Monitoring

A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 01, 2025 - 20:11 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel + NFS services. We are investigating the issue.
Posted Sep 01, 2025 - 18:36 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).