Performance degradation affecting Rwanda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 16, 2025 - 02:55 UTC

Monitoring

A fix has been deployed by Rwanda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 16, 2025 - 00:34 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted May 15, 2025 - 23:54 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).