Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 18, 2025 - 05:51 UTC

Monitoring

A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 18, 2025 - 03:47 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Sep 18, 2025 - 03:14 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 18, 2025 - 01:45 UTC

Investigating

We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.
Posted Sep 18, 2025 - 00:26 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).