Performance degradation affecting DRC, Malawi, Rwanda, Tanzania, Uganda, Zambia Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Aug 28, 2025 - 11:42 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Aug 28, 2025 - 10:37 UTC

Identified

We have identified instability in DRC, Malawi, Rwanda, Tanzania, Uganda, Zambia Airtel services. We have escalated this to the MMO for resolution.

Posted Aug 28, 2025 - 09:36 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).