Performance degradation affecting Cameroon, Congo, Ghana, Nigeria, Zambia MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted May 19, 2025 - 23:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted May 19, 2025 - 21:59 UTC

Identified

We have identified instability in Cameroon, Congo, Ghana, Nigeria, Zambia MTN services. We have escalated this to the MMO for resolution.

Posted May 19, 2025 - 21:33 UTC

This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout), CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), and Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).