Performance degradation affecting Rwanda, Tanzania, Uganda Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Feb 10, 2026 - 09:35 UTC

Monitoring

A fix has been deployed by Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 10, 2026 - 07:02 UTC

Update

We are experiencing an outage of the Rwanda, Tanzania, Uganda Airtel services. We are investigating the issue.
Posted Feb 10, 2026 - 06:14 UTC

Investigating

We are experiencing an outage of the Tanzania and Ugada Airtel services. We are investigating the issue.
Posted Feb 10, 2026 - 06:02 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), and Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).