Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 17, 2026 - 23:29 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 17, 2026 - 22:25 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Mar 17, 2026 - 19:38 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).