Performance degradation affecting Ghana Telecel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Nov 02, 2026 - 19:50 UTC

Monitoring

A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 02, 2026 - 19:18 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Telecel Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 02, 2026 - 18:12 UTC

Identified

We have identified instability in Ghana Telecel services. We have escalated this to the Telecel for resolution.
Posted Nov 02, 2026 - 14:49 UTC
This incident affected: Ghana MMO services (Telecel :: Web Deposit, Telecel :: USSD deposit, Telecel :: Payout).
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