Performance degradation affecting Malawi TNM services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 15, 2025 - 13:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 15, 2025 - 10:03 UTC

Identified

We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.
Posted May 15, 2025 - 08:50 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).