Performance degradation affecting Airtel DRC, Malawi, Rwanda, Tanzania, Zambia services

Incident Report for pawaPay

Resolved

This incident has been resolved.

Posted Jun 22, 2025 - 10:06 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Jun 22, 2025 - 07:48 UTC

Investigating

We are experiencing degraded performance in the Airtel DRC, Malawi, Rwanda, Tanzania, Zambia services. We are investigating the issue.

Posted Jun 22, 2025 - 07:03 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).