Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 03, 2025 - 21:06 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 03, 2025 - 19:13 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jul 03, 2025 - 16:31 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).