Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 17, 2025 - 22:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 17, 2025 - 21:30 UTC

Update

We are still experiencing degraded performance in the Zambia Zamtel services.
Posted Dec 17, 2025 - 18:59 UTC

Investigating

We are experiencing [degraded performance in/an outage of] the Zambia Zamtel services. We are investigating the issue.
Posted Dec 17, 2025 - 17:14 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).