Performance degradation affecting DRC Orange services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 03, 2026 - 11:50 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 03, 2026 - 09:26 UTC

Update

This is a quick update to inform you that we are still experiencing instability in DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Feb 03, 2026 - 07:12 UTC

Update

This is a quick update to inform you that we are still experiencing instability in DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Feb 02, 2026 - 19:01 UTC

Identified

We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
Posted Feb 02, 2026 - 13:47 UTC
This incident affected: DRC MMO services (Orange :: Web Deposit, Orange :: Payout).