Performance degradation affecting Zambia MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 14, 2026 - 03:13 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 14, 2026 - 02:26 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted Apr 14, 2026 - 00:23 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).