Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Oct 08, 2026 - 10:59 UTC

Monitoring

A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Oct 08, 2026 - 09:57 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel NFS payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Oct 08, 2026 - 04:38 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.

Posted Oct 07, 2026 - 21:12 UTC

This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).