Performance degradation affecting DRC Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 07, 2025 - 14:05 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 07, 2025 - 12:04 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our DRC Airtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 07, 2025 - 08:31 UTC

Identified

We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 06, 2025 - 22:50 UTC
This incident affected: DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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