Performance degradation affecting Zambia MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 05, 2025 - 21:17 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 05, 2025 - 17:57 UTC

Update

MTN Zambia is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Aug 05, 2025 - 10:59 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted Aug 05, 2025 - 07:04 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).
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