Performance degradation affecting Malawi Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 10, 2026 - 04:20 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 10, 2026 - 03:03 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 10, 2026 - 00:16 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).