Performance degradation affecting Benin, Cameroon, Congo Brazzaville, CIV, Ghana, Nigeria, Uganda and Zambia MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 06, 2026 - 01:47 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 05, 2026 - 21:35 UTC

Update

The issue affecting our MTN OpenAPI gateways is still under investigation by the mobile money operator. We are monitoring the situation closely and will share another update as soon as there is any progress. Thank you for your patience.
Posted Jul 05, 2026 - 16:35 UTC

Update

We are still experiencing service disruption in our MTN OpenAPI gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 05, 2026 - 13:01 UTC

Identified

We have identified instability in Benin, Cameroon, Congo Brazzaville, CIV, Ghana, Nigeria, Uganda and Zambia MTN services. We have escalated this to the MMO for resolution.
Posted Jul 05, 2026 - 08:44 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout), and Benin MMO services (MTN :: Web Deposit, MTN :: Payout).