Performance degradation affecting Uganda MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 21, 2025 - 20:26 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 21, 2025 - 19:34 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted Dec 21, 2025 - 17:26 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).