Performance degradation affecting Airtel OpenApi services

Incident Report for PawaPay

Resolved

This incident has been resolved.

Posted Jan 31, 2026 - 16:07 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Jan 31, 2026 - 14:17 UTC

Investigating

We are experiencing degraded performance in the Airtel OpenApi services. We are investigating the issue.

Posted Jan 31, 2026 - 13:09 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), and Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit).