Performance degradation affecting Kenya M-Pesa Sasapay MMO services

Incident Report for pawaPay

Resolved

This incident has been resolved.

Posted May 12, 2025 - 12:50 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our M-Pesa Kenya Sasapay deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted May 12, 2025 - 12:34 UTC

Identified

We have identified instability in Kenya M-Pesa Sasapay services. We have escalated this to the MMO for resolution.

Posted May 12, 2025 - 12:16 UTC

This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: Payout).