Performance degradation affecting Rwanda MTN services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Aug 30, 2025 - 21:37 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 30, 2025 - 20:39 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda MTN payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 30, 2025 - 15:05 UTC

Identified

We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.
Posted Aug 30, 2025 - 07:25 UTC
This incident affected: Rwanda MMO services (MTN :: Payout).
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