Performance degradation affecting Rwanda Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jan 31, 2026 - 16:08 UTC

Monitoring

A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 31, 2026 - 15:11 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 31, 2026 - 14:30 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit).