Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 21, 2026 - 18:38 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 21, 2026 - 15:56 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted May 21, 2026 - 06:34 UTC
This incident affected: Zambia MMO services (Zamtel :: USSD Deposit).