Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Jan 07, 2026 - 20:54 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Jan 07, 2026 - 19:27 UTC

Update

This is a quick update to inform you that we are still experiencing instability in Zambia Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Jan 07, 2026 - 15:58 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

Posted Jan 07, 2026 - 11:17 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

Posted Jan 07, 2026 - 07:50 UTC

This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).