Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 01, 2026 - 08:21 UTC

Monitoring

We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
Posted Oct 01, 2026 - 06:07 UTC

Identified

We have identified instability in Airtel services in the following market(s): DRC, Malawi, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.
Posted Oct 01, 2026 - 04:52 UTC
This incident affected: Malawi MMO services (Airtel :: Payout), DRC MMO services (Airtel :: Payout), Zambia MMO services (Airtel :: Payout), Uganda MMO services (Airtel :: Payout), and Tanzania MMO services (Airtel :: Payout).
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