Performance degradation affecting Kenya M-Pesa Sasapay services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 05, 2026 - 20:13 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 05, 2026 - 19:19 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Jan 05, 2026 - 17:46 UTC
This incident affected: Kenya MMO services (Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout).