Performance degradation affecting DRC Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 27, 2026 - 02:50 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 27, 2026 - 02:12 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our DRC Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 27, 2026 - 00:22 UTC

Identified

We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 27, 2026 - 00:11 UTC
This incident affected: DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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