Performance degradation affecting Zambia Zamtel + NFS services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Aug 18, 2025 - 19:18 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 18, 2025 - 18:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 18, 2025 - 18:22 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Aug 18, 2025 - 17:53 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).