Performance degradation affecting Tanzania Halotel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted May 03, 2026 - 15:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 03, 2026 - 12:19 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted May 03, 2026 - 11:21 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).