Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia NFS Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Oct 24, 2026 - 04:05 UTC

Update

We have identified instability in Zambia Zamtel NFS services.

Posted Oct 23, 2026 - 20:25 UTC

Identified

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.

Posted Oct 23, 2026 - 20:11 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.

Posted Oct 23, 2026 - 17:04 UTC

This incident affects: Zambia MMO services (NFS :: Zamtel :: Payout).