Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.

Posted Mar 29, 2026 - 12:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 29, 2026 - 11:40 UTC

Update

We are still experiencing an outage in our Zamtel Zambia gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Mar 29, 2026 - 04:00 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia gatewaya, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Mar 28, 2026 - 09:13 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

Posted Mar 27, 2026 - 22:30 UTC

This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).