Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 12, 2026 - 22:13 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 12, 2026 - 21:40 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Feb 12, 2026 - 21:22 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).