Performance degradation affecting Malawi Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Jan 06, 2026 - 03:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2026 - 02:26 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 05, 2026 - 23:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 05, 2026 - 23:25 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 05, 2026 - 23:06 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).