Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 15, 2025 - 18:40 UTC

Update

We are continuing to monitor for any further issues.
Posted Mar 15, 2025 - 16:49 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 15, 2025 - 16:47 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Mar 15, 2025 - 16:18 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).