Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 16, 2026 - 13:36 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 16, 2026 - 12:10 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.
Posted Aug 16, 2026 - 11:05 UTC
This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).