Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 16, 2026 - 19:02 UTC

Monitoring

A fix has been deployed by Zambia Zamtel NFS. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 16, 2026 - 18:07 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Zamtel Zambia NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Mar 16, 2026 - 15:28 UTC

Monitoring

A fix has been deployed by Zambia Zamtel NFS. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 16, 2026 - 15:01 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel NFS services. We are investigating the issue.
Posted Mar 16, 2026 - 14:40 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).
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