Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 04, 2026 - 23:26 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 04, 2026 - 22:09 UTC

Investigating

We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
Posted May 04, 2026 - 21:22 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).