Performance degradation affecting Zambia MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 18, 2025 - 14:49 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 18, 2025 - 13:54 UTC

Monitoring

A fix has been deployed by Zambia [Airtel/MTN/Zamtel]. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 18, 2025 - 13:53 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Aug 18, 2025 - 12:30 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).